Cancellation policy

Some items in our store may be offered to you as a subscription or pre-order . This policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

Subscriptions Overview: When you subscribe to our services, you agree to receive repeat deliveries based on the chosen frequency and duration of your subscription. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Variability Clause: Please note that the specific flowers in each delivery will vary due to seasonal availability and freshness. This ensures your subscription continuously surprises and delights you with the highest quality blooms. We guarantee to maintain the general style and color palette of your initial selection.

Cancellation and Modification: You have the flexibility to cancel or modify your subscription at any time before the next scheduled delivery. To manage your subscription settings, please use the link provided in your order confirmation email or log in to your account on our website.

Auto-Renewal: Some of our subscription plans may auto-renew at the end of their term. If you do not wish to continue your subscription beyond its current duration, you can opt out of auto-renewal by cancelling your subscription prior to the renewal date.

Opt-Out Process: To cancel your subscription, follow the instructions provided in your account settings or the order confirmation email. Should you need assistance, our customer service team is available to help you with the process. 

Further Assistance: For additional information on returns and refunds, please refer to our returns policy or contact our customer support team at info@flowersandflowers.ca.

By subscribing, you accept these terms, ensuring a seamless and enjoyable experience with our curated flower subscription service.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.